{"id":3158,"date":"2025-09-08T10:15:39","date_gmt":"2025-09-08T08:15:39","guid":{"rendered":"https:\/\/www.ki-fortschrittszentrum.de\/?post_type=projekt&#038;p=3158"},"modified":"2025-09-10T14:11:44","modified_gmt":"2025-09-10T12:11:44","slug":"ki-potential-in-automation-in-the-service-sector","status":"publish","type":"projekt","link":"https:\/\/www.ki-fortschrittszentrum.de\/en\/projekt\/ki-potenzial-in-der-automatisierung-im-dienstleistungsbereich\/","title":{"rendered":"AI potential in automation in the service sector"},"content":{"rendered":"<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-86663cd stk-block-background stk--has-background-overlay\" data-block-id=\"86663cd\"><style>.stk-86663cd {background-image:url(https:\/\/www.ki-fortschrittszentrum.de\/wp-content\/uploads\/2025\/09\/KI-Fortschrittszentrum_191_AIX_KI-Potential-in-der-Automatisierung-im-Dienstleistungsbereich_Teaser.jpg) !important;min-height:520px !important;align-items:flex-end !important;padding-bottom:0px !important;margin-bottom:0px !important;display:flex !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-86663cd-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5a28863\" data-v=\"4\" data-block-id=\"5a28863\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5a28863-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-5a28863-inner-blocks\">\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-3e4895d\" data-block-id=\"3e4895d\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-3e4895d-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a094f1e\" data-v=\"4\" data-block-id=\"a094f1e\"><style>@media screen and (min-width:690px){.stk-a094f1e {flex:var(--stk-flex-grow, 1) 1 calc(30% - var(--stk-column-gap, 0px) * 2 \/ 3 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a094f1e-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-a094f1e-inner-blocks\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-ba57710\" data-v=\"4\" data-block-id=\"ba57710\"><style>@media screen and (min-width:690px){.stk-ba57710 {flex:var(--stk-flex-grow, 1) 1 calc(30% - var(--stk-column-gap, 0px) * 2 \/ 3 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-ba57710-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-ba57710-inner-blocks\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4764f29 stk-block-background\" data-v=\"4\" data-block-id=\"4764f29\"><style>.stk-4764f29 {align-self:flex-end !important;background-color:var(--theme-palette-color-8, #ffffff) !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}.stk-4764f29-inner-blocks{justify-content:flex-end !important;}.stk-4764f29:before{background-color:var(--theme-palette-color-8, #ffffff) !important;}@media screen and (min-width:690px){.stk-4764f29 {flex:var(--stk-flex-grow, 1) 1 calc(40% - var(--stk-column-gap, 0px) * 2 \/ 3 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4764f29-container stk--no-background stk--no-padding\"><div class=\"stk--column-flex stk-block-content stk-inner-blocks stk-4764f29-inner-blocks\">\n<div class=\"wp-block-greenshift-blocks-container gspb_container gspb_container-gsbp-933ef16\" id=\"gspb_container-id-gsbp-933ef16\">\n<div class=\"wp-block-stackable-image stk-block-image has-text-align-left stk-block stk-1690316\" data-block-id=\"1690316\"><style>.stk-1690316 {margin-bottom:36px !important;}.stk-1690316 .stk-img-wrapper{width:50% !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img\" src=\"https:\/\/www.ki-fortschrittszentrum.de\/wp-content\/uploads\/2025\/09\/KI-Fortschrittszentrum_191_AIX_KI-Potential-in-der-Automatisierung-im-Dienstleistungsbereich_Logo-698x279.jpg\" width=\"50\" height=\"300\"\/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-97d4068\" data-block-id=\"97d4068\"><style>.stk-97d4068 {margin-bottom:12px !important;}.stk-97d4068 .stk-block-text__text{font-size:16px !important;line-height:1.4em !important;font-weight:500 !important;font-style:italic !important;font-family:Constantia, Lucida Bright, Lucidabright, \"Lucida Serif\", Lucida, \"DejaVu Serif\", \"Bitstream Vera Serif\", \"Liberation Serif\", Georgia, serif !important;}@media screen and (max-width:999px){.stk-97d4068 .stk-block-text__text{font-size:16px !important;}}<\/style><p class=\"stk-block-text__text\"><\/p><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-container gspb_container gspb_container-gsbp-eafe0ac\" id=\"gspb_container-id-gsbp-eafe0ac\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-25dc0f8\" data-block-id=\"25dc0f8\"><style>.stk-25dc0f8 {padding-top:0px !important;padding-bottom:0px !important;margin-top:0px !important;margin-bottom:0px !important;}.stk-25dc0f8 .stk-block-text__text{font-size:15px !important;}@media screen and (max-width:999px){.stk-25dc0f8 .stk-block-text__text{font-size:15px !important;}}<\/style><p class=\"stk-block-text__text has-text-align-left\"><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d634667\" data-block-id=\"d634667\"><style>.stk-d634667 {align-items:flex-start !important;padding-top:0px !important;padding-bottom:0px !important;margin-top:0px !important;margin-bottom:0px !important;display:flex !important;}.stk-d634667 .stk-block-text__text{font-size:15px !important;font-weight:200 !important;}@media screen and (max-width:999px){.stk-d634667 .stk-block-text__text{font-size:15px !important;}}<\/style><p class=\"stk-block-text__text has-text-align-left\">FP Die Generalplaner GmbH<\/p><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-container gspb_container gspb_container-gsbp-1fa6a74\" id=\"gspb_container-id-gsbp-1fa6a74\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-be1fdb3\" data-block-id=\"be1fdb3\"><style>.stk-be1fdb3 {padding-top:0px !important;padding-bottom:12px !important;margin-top:0px !important;margin-bottom:0px !important;}.stk-be1fdb3 .stk-block-text__text{font-size:15px !important;color:#ffffff80 !important;}@media screen and (max-width:999px){.stk-be1fdb3 .stk-block-text__text{font-size:15px !important;}}<\/style><p class=\"stk-block-text__text has-text-color has-text-align-left\">Contact at the AI Innovation Center<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-24ffa5e\" data-block-id=\"24ffa5e\"><style>.stk-24ffa5e {padding-top:0px !important;padding-bottom:0px !important;margin-top:0px !important;margin-bottom:0px !important;}.stk-24ffa5e .stk-block-text__text{font-size:15px !important;color:#ffffff !important;}@media screen and (max-width:999px){.stk-24ffa5e .stk-block-text__text{font-size:15px !important;}}<\/style><p class=\"stk-block-text__text has-text-color has-text-align-left\">Maximilien Kintz<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-af007b4\" data-block-id=\"af007b4\"><style>.stk-af007b4 {padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button is-style-plain stk-block stk-1cf8bea\" data-block-id=\"1cf8bea\"><style>.stk-1cf8bea .stk-button{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;background:transparent !important;}.stk-1cf8bea .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-1cf8bea .stk-button:after{background:transparent !important;opacity:1 !important;}.stk-1cf8bea .stk-button__inner-text{font-size:15px !important;color:var(--theme-palette-color-8, #ffffff) !important;font-weight:200 !important;}@media screen and (max-width:999px){.stk-1cf8bea .stk-button__inner-text{font-size:15px !important;}}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"mailto:maximilien.kintz@iao.fraunhofer.de\" title=\"maximilien.kintz@iao.fraunhofer.de\"><span class=\"has-text-color stk-button__inner-text\">maximilien.kintz@iao.fraunhofer.de<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-56a43b6\" data-block-id=\"56a43b6\"><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-fc04401\" data-block-id=\"fc04401\"><style>.stk-fc04401 {padding-right:24px !important;padding-left:24px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-fc04401-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a194320\" data-v=\"4\" data-block-id=\"a194320\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a194320-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-a194320-inner-blocks\"><div data-block=\"hook:1248\" class=\"alignfull\"><article id=\"post-1248\" class=\"post-1248\"><div class=\"entry-content is-layout-constrained\">\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-fcd1a8a\" data-block-id=\"fcd1a8a\"><style>.stk-fcd1a8a {margin-bottom:24px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-icon-button stk-block-icon-button stk-block stk-82470ba is-style-ghost\" data-block-id=\"82470ba\"><style>.stk-82470ba .stk-button{background:transparent !important;}.stk-82470ba .stk-button:hover{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-82470ba .stk-button:after{background:transparent !important;opacity:1 !important;}.stk-82470ba .stk-button:before{border-style:solid !important;border-color:var(--theme-palette-color-9, #264e5d) !important;}.stk-82470ba .stk-button .stk--inner-svg svg:last-child, .stk-82470ba .stk-button .stk--inner-svg svg:last-child :is(g, path, rect, polygon, ellipse){fill:var(--theme-palette-color-11, #006e92) !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"javascript:window.history.back();\" title=\"Back\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 512 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 233.4c-12.5 12.5-12.5 32.8 0 45.3l128 128c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L109.3 288 480 288c17.7 0 32-14.3 32-32s-14.3-32-32-32l-370.7 0 73.4-73.4c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0l-128 128z\"><\/path><\/svg><\/div><\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/article><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-5cbd537\" id=\"quick-check\" data-block-id=\"5cbd537\"><style>.stk-5cbd537 {margin-bottom:0px !important;}<\/style><h1 class=\"stk-block-heading__text\">AI potential in automation in the service sector<\/h1><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-9c593c0\" id=\"quick-check\" data-block-id=\"9c593c0\"><style>.stk-9c593c0 .stk-inner-blocks{gap:8px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-624347f\" data-block-id=\"624347f\"><style>.stk-624347f .stk--svg-wrapper .stk--inner-svg svg:last-child{height:16px !important;width:16px !important;}.stk-624347f .stk--svg-wrapper .stk--inner-svg svg:last-child, .stk-624347f .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g, path, rect, polygon, ellipse){fill:var(--theme-palette-color-10, #25bae2) !important;}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-624347f\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-624347-f-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-624347-f-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fa\" data-icon=\"star\" class=\"svg-inline--fa fa-star fa-w-18\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 576 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-cdc2d3f\" id=\"span-data-stk-dynamic-current-page-post-taxonomy-term-projektformat-contenteditable-false-class-stk-dynamic-content-post-taxonomy-placeholder-span\" data-block-id=\"cdc2d3f\"><p class=\"stk-block-heading__text\">AI Explorer<\/p><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c21bed1\" id=\"ausgangssituation\" data-block-id=\"c21bed1\"><h2 class=\"stk-block-heading__text\">Initial situation<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-65e3563\" data-block-id=\"65e3563\"><style>.stk-65e3563 {column-count:1 !important;}<\/style><p class=\"stk-block-text__text\">The company FP Die Generalplaner GmbH supports a start-up with an innovative business idea in the field of automation of retail services. During implementation, a wide variety of data is generated that can be used profitably. For example, intelligent warehousing is to be developed that takes into account customer needs as well as external factors such as weather or major social events.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8c26049\" id=\"losungsidee\" data-block-id=\"8c26049\"><h2 class=\"stk-block-heading__text\">Solution idea<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ab6a506\" data-block-id=\"ab6a506\"><style>.stk-ab6a506 {column-count:1 !important;}<\/style><p class=\"stk-block-text__text\">In order to classify the potential of the various AI-based service ideas, joint workshops were held. In these workshops, the feasibility and added value of each individual service was assessed using a structured approach and a list of priorities was drawn up. The data likely to be required for each service was then discussed and recorded in a table, in which the responsibilities and other features are also to be noted in future. Furthermore, a data map was created in which the various data sources and services are listed in order to obtain an overview of them.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image has-text-align-left stk-block stk-2fa484b\" data-block-id=\"2fa484b\"><style>.stk-2fa484b .stk-img-figcaption{font-size:12px !important;}@media screen and (max-width:999px){.stk-2fa484b .stk-img-figcaption{font-size:12px !important;}}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch stk--has-lightbox\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-3167\" src=\"https:\/\/www.ki-fortschrittszentrum.de\/wp-content\/uploads\/2025\/09\/KI-Fortschrittszentrum_191_AIX_KI-Potential-in-der-Automatisierung-im-Dienstleistungsbereich_Abb1.svg\" width=\"1370\" height=\"946\" alt=\"Figure 1: Data map, own representation\"\/><\/span><figcaption class=\"stk-img-figcaption\">Figure 1: Data map, own representation<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-76475ee\" id=\"nutzen\" data-block-id=\"76475ee\"><h2 class=\"stk-block-heading__text\">Benefit<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3e86ca0\" data-block-id=\"3e86ca0\"><p class=\"stk-block-text__text\">Structuring the potential AI-based services and the required data sources makes it possible to set up an appropriate IT architecture and data management system from the outset in order to successfully implement AI-based and data-driven services in the future. Among other things, a wide variety of data sources, their responsibilities, possible interfaces and fundamental questions regarding provider selection are taken into account<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-1e747a7\" id=\"umsetzung-der-ki-applikation\" data-block-id=\"1e747a7\"><h2 class=\"stk-block-heading__text\">Implementation of the AI application<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d745445\" data-block-id=\"d745445\"><p class=\"stk-block-text__text\">First of all, the input data is also structured and evaluated over time in the business plan. Not everything can and must be set up from the outset. Prioritization allows a concrete start to be made with the planning of further expansion stages that are not obstructed by incorrectly created structures. In addition to many small process improvements, AI should influence personnel planning, purchasing and minimum stock levels and thus maximize earnings with the lowest possible capital investment, provided there is a sufficient amount of data.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Workshops are used to assess the potential of AI-based services in the service sector. A data map and priority list help to plan the implementation of intelligent automation solutions.<\/p>","protected":false},"author":4,"featured_media":3169,"template":"","format":"standard","meta":{"_acf_changed":true,"_gspb_post_css":".gspb_container-id-gsbp-1fa6a74,.gspb_container-id-gsbp-933ef16,.gspb_container-id-gsbp-eafe0ac{flex-direction:column;box-sizing:border-box}#gspb_container-id-gsbp-1fa6a74.gspb_container>p:last-of-type,#gspb_container-id-gsbp-933ef16.gspb_container>p:last-of-type,#gspb_container-id-gsbp-eafe0ac.gspb_container>p:last-of-type{margin-bottom:0}#gspb_container-id-gsbp-933ef16.gspb_container{position:relative;padding:24px}#gspb_container-id-gsbp-eafe0ac.gspb_container{position:relative;display:block;margin-left:auto}#gspb_container-id-gsbp-1fa6a74.gspb_container{position:relative;display:block;margin:0;padding:24px;background-color:var(--wp--preset--color--palette-color-11, var(--theme-palette-color-11, #006e92))}"},"bereich":[20,21],"institut":[],"projektformat":[11],"class_list":["post-3158","projekt","type-projekt","status-publish","format-standard","has-post-thumbnail","hentry","bereich-entwicklung-innovation","bereich-logistik-warenwirtschaft","projektformat-ai-explorer"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ki-fortschrittszentrum.de\/en\/wp-json\/wp\/v2\/projekt\/3158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ki-fortschrittszentrum.de\/en\/wp-json\/wp\/v2\/projekt"}],"about":[{"href":"https:\/\/www.ki-fortschrittszentrum.de\/en\/wp-json\/wp\/v2\/types\/projekt"}],"author":[{"embeddable":true,"href":"https:\/\/www.ki-fortschrittszentrum.de\/en\/wp-json\/wp\/v2\/users\/4"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ki-fortschrittszentrum.de\/en\/wp-json\/wp\/v2\/media\/3169"}],"wp:attachment":[{"href":"https:\/\/www.ki-fortschrittszentrum.de\/en\/wp-json\/wp\/v2\/media?parent=3158"}],"wp:term":[{"taxonomy":"bereich","embeddable":true,"href":"https:\/\/www.ki-fortschrittszentrum.de\/en\/wp-json\/wp\/v2\/bereich?post=3158"},{"taxonomy":"institut","embeddable":true,"href":"https:\/\/www.ki-fortschrittszentrum.de\/en\/wp-json\/wp\/v2\/institut?post=3158"},{"taxonomy":"projektformat","embeddable":true,"href":"https:\/\/www.ki-fortschrittszentrum.de\/en\/wp-json\/wp\/v2\/projektformat?post=3158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}