Administration and organization

A central focus of the AI Innovation Center is direct cooperation with industrial companies: Feasibility studies (Quick Checks) and projects to develop initial prototypes (Exploring Projects) of AI applications. In addition, consortium projects and innovation networks are aimed at cross-company exchange.

Development and innovation
Logistics and merchandise management
Marketing and communication
Production and quality management
Administration and organization

AI Competence in Customer Support

In the project, potentials for the use of AI in customer service were identified and prioritized to sustainably increase service efficiency through forward-looking planning, intelligent automation, and improved information utilization. Based on a structured analysis, concrete implementation concepts are being developed for the three most promising use cases: social workforce planning, predictive maintenance, and an AI-powered assistance system.

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